Effective Date: February 10, 2025
At Financialfocusltd.com, we are committed to providing clear and transparent payment terms. This Payment Policy outlines how payments are processed, accepted, and managed for our pool cleaning services.
1. Accepted Payment Methods
We accept the following payment methods:
- Bank Transfers
- Cash (for on-site payments)
2. Payment Terms
- Upfront Payment: Full payment may be required at the time of booking for one-time services.
- Recurring Services: For regular pool maintenance, payment is due on a recurring basis (weekly, fortnightly, or monthly) as agreed during the service contract.
- Due Date: Payment must be made by the due date specified on the invoice. Late payments may incur additional charges.
3. Bank Transfer Payments
We will send payment instructions to your email address when all order details are fully agreed upon.
4. Late Payments and Fees
- Payments not received by the due date may incur a late fee of 10%.
- Services may be suspended until payment is received in full.
- If payment remains overdue for more than 30 days, we reserve the right to refer the account to a debt collection agency, and additional collection fees may apply.
5. Cancellation and Refunds
- Cancellations: If you cancel a service within 24 hours of the scheduled date, you may be charged a cancellation fee.
- Refunds: Refunds are provided in accordance with our Refund Policy and Australian Consumer Law. Please refer to the Refund Policy for detailed terms.
6. Disputed Payments
If you believe there is an error in your payment or invoice, please contact us immediately at [email protected] or 0459 040 591. We will review and resolve the issue within 5 business days.
7. Pricing Changes
We reserve the right to modify our pricing at any time. You will be notified in advance of any changes that may affect ongoing services or subscriptions.
8. Tax and GST (Goods and Services Tax)
All prices listed on our website and invoices include GST (Goods and Services Tax) unless otherwise specified.
9. Contact Us
For questions about payments, invoices, or refunds, please contact us at:
Financialfocusltd.com
49 Williamson St
Bendigo VIC 3550 Australia
Phone: 0459 040 591
Email: [email protected]
Working Hours: Monday–Friday 9 am–6 pm