Effective Date: February 10, 2025
Financialfocusltd (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information about you when you visit our website financialfocusltd.com or use our services. By using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect personal information from you when you interact with our website or services. This may include:
- Personal Information: Name, email address, phone number, physical address, and any other details you provide through forms or inquiries.
- Payment Information: If you purchase services, we may collect billing details, but we do not store payment information.
- Usage Information: Information about how you access and use our website (e.g., IP address, browser type, device type, pages viewed, and time spent on the site).
- Cookies and Tracking Technologies: We use cookies and similar technologies to improve your experience and analyze website traffic. We may use tools such as Google Analytics or Microsoft Clarity for traffic analysis. You can adjust your browser settings to refuse cookies if you prefer.
2. How We Use Your Information
We use the information collected for the following purposes:
- To provide and manage our pool cleaning services.
- To respond to inquiries, schedule services, and process payments.
- To improve our website and enhance user experience.
- To send updates, promotions, and service-related communications (with your consent).
- To comply with legal obligations and protect against unauthorized activities.
3. Sharing Your Information
We do not sell your personal information. We may share your information in the following situations:
- Service Providers: With third-party vendors who help us manage and deliver our services (e.g., payment processors, scheduling tools).
- Legal Requirements: If required by law, such as in response to a subpoena or government request.
- Business Transfers: If we merge or sell part of our business, your information may be transferred to the new entity.
4. Data Security
We implement commercially reasonable security measures to protect your information from unauthorized access, disclosure, or alteration. However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
5. Your Choices and Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access and Correction: You can request access to or correction of your information.
- Opt-Out: You can opt out of receiving promotional communications by following the instructions in our emails or contacting us directly.
- Cookies: Manage your cookie preferences through your browser settings.
For Australian Residents:
If you are a resident of Australia, your personal information is handled in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs). You have the right to:
- Request access to the personal information we hold about you.
- Request correction of any inaccurate or incomplete information.
- Make a complaint if you believe we have breached the Australian Privacy Principles.
To exercise these rights or make a complaint, please contact us at [email protected]. We will respond to your request or complaint within a reasonable timeframe.
6. Data Retention
We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Once it is no longer needed, we securely delete or anonymize it.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies.
8. Children’s Privacy
Our website is not intended for children under 13. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 13, we will delete it promptly.
9. International Data Transfers
If you access our website from outside Australia, please note that your information may be transferred to and processed in Australia or other countries. By using our website, you consent to such transfers.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us at:
Financialfocusltd.com
49 Williamson St
Bendigo VIC 3550 Australia
Phone: 0459 040 591
Email: [email protected]
Working Hours: Monday–Friday 9 am–6 pm